Service Enablement 101

Embrace training for the Salesforce Service Cloud and enable your organization to deliver superior Customer Service. Learn to improve response times, and resolve issues faster. Optimize your knowledge base and handle cases more efficiently. Align to your business requirements. Grow customer satisfaction, loyalty and sales with the Service Cloud.

What you will learn:

  • Creation and management of cases in Salesforce.
  • Case related functionality based upon business requirements
  • Using Solutions to solve Cases
  • Approvals and Workflows that automate the service process
  • Using Knowledge Base to share expertise within your team
  • Creating a Knowledge Base article
  • Using your Knowledge Base to resolve issues
  • Sharing Knowledge Base articles within your organization and with your customer
  • Generation of reports related to response times and other aspects of Cases, and development/ use of Knowledge Base articles


Service Enablement 101

Premium Training gives you an effective, hands-on learning experience with a live personal trainer.

Webcam and Headset are required for virtual training.

Recommended Prerequisites


Improve your customer service, lower your costs


Process and Workflow for Support Teams, Cases and Knowledge Base Best Practices