3 Day Administration Course Comparison

Includes
Live Salesforce Training
Competitors

Edition

Enterprise

Professional

Navigation

Yes

Yes

Setting up company profile

Yes

Yes

Setting up currencies

Yes

Yes

Understanding Salesforce licenses

Yes

No

Configuring the user interface

Yes

Yes

Configuring search settings

Yes

Yes

Managing users

Yes

Yes

Managing user profiles

Yes

No

Using and defining permission sets

Yes

No

Understanding public groups and queues

Yes

No

Restricting login access

Yes

No

Troubleshooting login issues

Yes

Yes

Organization wide sharing settings

Yes

No

Setting up record access

Yes

Yes

Creating Role Hierarchies

Yes

Yes

Dealing with Record Access exceptions

Yes

Yes

Managing field level security

Yes

No

Customizing the user homepage

Yes

No

Administering standard fields

Yes

Yes

Creating new custom fields

Yes

Yes

Creating selection fields: picklists and lookups

Yes

Yes

Creating formula fields

Yes

Yes

Working with page layouts

Yes

Yes

Working with record types and business processes

Yes

Yes

Maintaining data quality with validation rules

Yes

Yes

Defining, customizing, and using examples of custom objects

Yes

No

Understanding lookup vs master-detail relationships

Yes

No

Creating a many-to-many relationships

Yes

No

Understanding the sales lifecycle

Yes

No

Creating and understanding Views

Yes

No

Leveraging standard lead generation options

Yes

No

Converting leads

Yes

No

Automating sales with products and quotes

Yes

No

Better ROI tracking with campaign tracking

Yes

No

Using sales, account, and support teams

Yes

No

Case generation options

Yes

No

Upgrading to case feeds

Yes

No

Solving problems with solutions

Yes

No

Creating escalation rules

Yes

No

Discussion of knowledge articles

Yes

No

Storage for documents files and libraries

Yes

No

Migrating records with the Data Loader

Yes

No

Using Import Wizards

Yes

Yes

Mass Transfer

Yes

Yes

Backing up data

Yes

Yes

Mass delete and recycle bin

Yes

Yes

Running and modifying reports

Yes

Yes

Creating new reports with the report builder

Yes

Yes

Understanding joint reports

Yes

No

Working with report filters

Yes

Yes

Summarizing with formulas and visual summaries

Yes

Yes

Printing exporting and emailing reports

Yes

Yes

Building dashboards

Yes

Yes

Creating workflow rules to automate tasks, emails, and field updates

Yes

No

Automating leads and cases

Yes

Yes

Creating queues and assignment rules

Yes

Yes

Creating auto-response rules and web forms

Yes

Yes

Using chatter

Yes

Yes

Email administration and email templates

Yes

Yes

Tracking tasks and events

Yes

Yes