Enable your customer service team. Efficiently leverage your contact center, respond to cases, answer customer inquiries and improve knowledge base utilization. Avoid bottlenecks and delays. Facilitate high-quality rates.
Select 6 modular classes as a group or choose individually. All training formulated for the Service Cloud. Learn online, at our training center, or at your place of business. Sign up for individual classes or subscribe to the entire Service Cloud curricula. These classes cover topics that are important to you and your organization. Courses are Live! With your own personal trainer.
Visit Our Learn More Page and Request Your Class Curriculum
Salesforce Fundamental Classes
Choose from these 4 Fundamental Classes
Basic Training and More
| Highlights |
Benefits |
Sign Up |
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| Salesforce.com Fast Start | Learn important Concepts, Terms, and Setup rules. Additional Topics include Search Protocols and Naming Conventions | The essentials you need to get started quickly | Salesforce Fast Start Online Training |
| Actionable Report Building | Generate Meaningful Data and Workflow Reports that deliver results | Manage your performance better | Salesforce Actionable Report Building Online Training |
| Customer Service Rep (CSR) Development | Process and Workflow for Support Teams, Cases and Knowledge Base Best Practices | Improve your customer service, lower your costs | Salesforce CSR Development Online Training |
| Social Enterprise 101 | Maximize Facebook and Twitter results with Salesforce. | Join Social Media conversations by connecting with leads and clients | Salesforce Social Enterprise Online Training |
Salesforce Intermediate Classes
Choose from this 1 Intermediate Class
| Highlights |
Benefits |
Sign Up |
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| Social Enterprise 201 | Integrate Facebook and Twitter communications with cases and leads | Transform Social Media into a tool for marketing, sales and customer service | Salesforce Social Enterprise Online Training |
Salesforce Advanced Classes
Choose from this1 Advanced Class
| Highlights |
Benefits |
Sign Up |
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| Dashboard Visualizations | Create Visual Summations for Business Metrics | Visualize performance, manage your business better | Salesforce Dashboard Visualization Online Training |
*$99 Super Saver Training
Take the super saver version of our popular premium classes. All classes are still live and
1 to 1 but shorter in duration than our premium offerings and without a needs analysis.
Learn more
Included classes: Salesforce.com Fast Start, Administration Essentials, Actionable Report Building, Sales Acceleration Requisites, Customer Service Rep., Lead Gen and Business Development, Effective Email Marketing, and Social Media 101.
May not be combined with other offers.
Looking for a Class Not on the List? We Can Help.
Custom curriculum development is available to meet your exact industry, business and process needs. See custom training for details, or just call us: 1-866-472-5376
